Exist to create a pleased customer

Essentialcare — Fri, 15 Jul 2011 05:59:45 +0000

EssentialCare is the trusted care provider to thousands of seniors each year. With nearly everyone one of them willing to state objectively they would not hesitate to recommend our services to a close friend, we are confident the EssentialCare formula is one that stands alone in the caregiver industry.

Esteemed expert Peter Drucker once wrote that a company, “Exists to create a pleased customer.”

The best organizations begin the day considering how to best achieve a ‘pleased customer.’ If it is able to do so with enough clients and over sufficient period of time, the company will be counted among the leaders in its industry.

The measure of whether our customers are “pleased” with the EssentialCare experience is the extent to which they would readily recommend us to a close friend. We are pleased that for every year in which the data has been tracked, EssentialCare has achieved over 97% in this critical measurement of organizational health and client satisfaction.

As such, we want to provide more professional services to the Seniors in which we dedicate our time and service. In an attempt to have our Support staff get more involved with the Seniors they absolutely love, we have started this blog to answer the question: What are your favorite things to do with a Senior and what are fun activities for Seniors?

We appreciate your input.